|WellPoint Program for Medicare Advantage Members Earns URAC Gold Award in Consumer Empowerment and Protection|
URAC honors WellPoint for improving quality care and outcomes by helping address and improve gaps in care
The honor was announced at a gala reception during the 2012 URAC Quality
Summit and Awards Program
WellPoint received the honor for conducting a rigorous evaluation of its Medicare Advantage Stars Outbound Call program that uses sophisticated predictive modeling to identify potential gaps in care and then, through its Case Management operational center, actively works to close those gaps.
The study found that by proactively calling
“Our top priority is improving access to quality, affordable care in a
way that makes a positive difference in peoples’ lives and enhances
their experience with us and with their providers,” said Dr.
Each year URAC, a leading health care accreditation, education and measurement organization, recognizes industry milestones in advancing the role of consumers as active participants in their health care through heightened awareness and education.
“Our Best Practices Awards are a unique celebration of innovative health care management programs. These organizations have implemented leading initiatives that have made a difference in the lives of the consumers they serve with demonstrable results that matter,” said Alan P. Spielman, president and CEO of URAC. “This year’s winners are recognized for their leadership in pursuing practices to advance consumer empowerment and protection in an exceptional, measurable and reproducible way, and delivering on the promise of a quality health care system that puts consumers first.”
Entries were judged by a panel of prestigious, independent judges including recognized experts in program evaluation, care coordination, health information technology, employer and purchaser decision making and patient safety. Honors were awarded in the categories of Consumer Decision-Making and Consumer Health Improvement.
At WellPoint, we believe there is an important connection between our
members’ health and well-being—and the value we bring our customers and
shareholders. So each day we work to improve the health of our members
and their communities. And, we can make a real difference since we have
approximately 34 million people in our branded health plans, and
approximately 65 million people served through our subsidiaries. As an
independent licensee of the
URAC, an independent, nonprofit organization, is well-known as a leader in promoting health care quality through its accreditation, education and measurement programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire health care industry. For more information, visit www.urac.org.